1. Who you are buying from
POLICYANDPLAY LTD, trading as Policy & Play (company number 17253846), 7 Cosford Drive, Shortstown, Bedford MK42 0DQ. Email: [email protected]. We are not VAT registered, so no VAT is charged: the price you see is the total you pay.
2. Your 14-day right to cancel
Under the Consumer Contracts Regulations 2013 you can cancel an order or subscription within 14 days without giving a reason. The 14 days start the day after you buy (for a subscription, the day after the contract is made).
How to cancel. Either cancel in your account dashboard (Dashboard, then "Membership and billing", then "Cancel membership"), or email [email protected] with your name and the email address you used to buy. You can use this wording if you like: "I cancel my contract with Policy & Play for the plan bought with [your email]." We then refund you within 14 days of hearing from you, to the card or method you paid with. Cancelling in the dashboard stops future payments. If you also want money back within the 14 days, email us so we know to refund you.
3. Access straight away, and what that does to your refund
You get access as soon as you pay (or as soon as your trial starts). Before you pay, we ask you to tick a box. What it says depends on what you are buying.
One-off downloads (for example the £5.99 contract template):
That is your express request for immediate supply and your acknowledgement. We confirm it on the page after payment: "You asked for immediate access and acknowledged that your 14-day cancellation right ends once access starts." Once the download has started, we do not refund unless the content is faulty or not as described (see section 6).
Membership (a service, monthly or annual):
You keep your 14-day right to cancel. If you cancel within the 14 days, we refund what you paid less a fair amount for the access you had up to the point you told us you were cancelling, worked out in proportion to the days used. For the £14.99 monthly plan that is a share of the month. For the £99 annual plan it is a share of the year.
4. Free trial
The monthly plan starts with a 7-day free trial. Nothing is charged during the trial. Cancel before it ends and you pay nothing. We will email you a reminder before the trial ends. If you do not cancel, the first £14.99 payment is taken when the trial ends, then monthly. To keep it simple, you have 14 days from your first payment to cancel and get a refund, on the same terms as in section 3.
5. Renewals and cancelling later
You can cancel any time. Cancelling stops the next payment, and you keep access to the end of the period you have paid for. Monthly plans renew every month at £14.99. Annual plans renew every year at the price you were shown. For annual plans we will email you a reminder before your yearly renewal so you can cancel before you are charged again.
If a renewal payment is taken and you did not mean to keep the plan (for example, if you did not get our reminder), email [email protected] within 14 days and we will look at it fairly. Where you had no real chance to cancel, we will refund the renewal if you have not used the service since.
We may also close your account in some cases. If we close it other than for your serious breach of our terms, we refund the unused part of what you have paid.
6. Faulty or not as described
Digital content and services must be of satisfactory quality, fit for purpose and as described, and a service must be carried out with reasonable care and skill (Consumer Rights Act 2015). If something we supply is faulty or not as described, tell us. We will repair or replace it. If we cannot, or it still does not work, you can have a price reduction or a refund. These rights apply even after the 14 days and even after access has started. They are separate from, and sit on top of, the rules above.
7. How refunds are paid
We pay refunds back to the card or payment method you used, within 14 days of agreeing to the refund (and within 14 days of you telling us you cancel, for a cancellation under section 2). Your bank may take a further 5 to 10 working days to show it. We do not charge for refunds.
8. Contact
Questions about cancelling or a refund: [email protected]. We reply within 5 working days.